Why Do Records Get Lost When Switching Browsers or Using Incognito Mode?

Problem Scenarios

Users may encounter data loss in the following situations:

• Switching to different browsers
• Using incognito/private browsing mode
• After clearing browser data
• Accessing from different devices

Technical Principles

Local Storage Design

Dessix adopts a completely local storage data architecture, with all user data saved locally in the browser, including:

• User settings and preferences
• Chat records and conversation history
• Personal notes and annotations
• Custom configuration information

Design Philosophy

This design approach is based on the following considerations:

1. Privacy Protection: Data is not uploaded to servers, completely under user control
2. Local Experience: No network requests needed, faster response times
3. Real-time Data Response: Local read/write operations with no latency
4. Instant Software Updates: No need to consider server data migration issues

Privacy Commitment

• Site analytics only use Google Analytics
• No collection of personal sensitive information
• Users can safely use all features in Dessix

Data Synchronization Solutions

Subscription Service Features

We provide subscription services to solve cross-device data synchronization issues:

Synchronization Capabilities

• Multi-device Access: Synchronize data across different devices
• Cloud Backup: Secure storage of synchronized data on central servers
• Real-time Sync: Automatic synchronization of data changes to the cloud

Privacy Controls

• Disable Anytime: Can stop data synchronization service at any time
• Data Cleanup: Support for cleaning up temporarily stored cloud synchronization data
• User Control: Users have complete control over which data participates in synchronization

Settings Path

You can manage data synchronization at the following location:

Settings → Backup & Sync

Usage Recommendations

Free Users

• Recommend using a fixed browser consistently
• Regularly export important data as backups
• Avoid performing important operations in incognito mode

Subscription Users

• Enable data synchronization features
• Regularly check synchronization status
• Adjust synchronization scope as needed

Important Notes

• Data in incognito mode will be automatically cleared when windows are closed
• Local storage in different browsers is completely independent
• Clearing browser data will cause Dessix data loss
• Important data should be backed up promptly or synchronization service should be enabled